Warranty

ALECTO kiteFoiling Australia really wants you to be stoked with your kiteFoiling equipment.

In the unlikely event of any problems please refer to the Limited Warranty outlined below:

Limited Warranty

ALECTO kiteFoiling Australia warrants that this product will be free from defects in materials and workmanship for a period of 6 months from the date of purchase when purchased by a retail customer directly from us or from an authorised dealer. This warranty is solely for the benefit of the original retail purchaser and may not be assigned. If you have a product you believe should be covered under warranty please follow the below process:

  1. Original proof of purchase directly from ALECTO kiteFoiling Australia or an authorised dealer is required when making a claim. No photocopies or scanned receipts shall be accepted.
  2. All claims and returns must be addressed to the location of purchase along with proof of purchase. Please note, ALECTO kiteFoiling Australia shall not be held liable for any damages during the shipping process – this responsibility lies with the carrier.
  3. The authorised dealer shall then advise ALECTO kiteFoiling Australia of any impending warranty claim and seek our authorisation.
  4. All authorised returns must be sent directly via pre-paid freight to ALECTO kiteFoiling Australia for an assessment. If your equipment is damaged in transit by a third party ALECTO kiteFoiling Australia shall not be held liable.
  5. ALECTO kiteFoiling Australia will then make the final determination based upon a visual assessment of the returned equipment relating to the claim. ALTECO kiteFoiling Australia reserves the sole right to determine if a product is covered under this Limited Warranty.
  6. If covered, ALECTO kiteFoiling Australia shall have the option of either: repairing the equipment, or replacing the equipment. If covered, ALECTO kiteFoiling Australia will arrange return shipment. If your equipment is damaged in transit by a third party ALECTO kiteFoiling Australia shall not be held liable.
  7. If not covered by the Limited Warranty, the original retail purchaser shall arrange return shipment.

 

ALECTO kiteFoiling equipment has been designed and manufactured for use in the deep water under kite power ONLY!

This Limited Warranty does NOT cover:

  • Deterioration of any part of our product from ordinary/fair wear and tear including scratched surfaces and chipped edges, and excessive exposure to heat and UV light.
  • Mishandling – damage caused by; any groundings, hitting floating or submerged objects including marine flora or fauna, collisions, use in reef wave waves and shore breaks, and improper and irresponsible use on the water including; jumping, wipe outs, blows, impacts, high impact tricks.
  • Misuse – any damage of the product if used in conditions other than under the kite power in deep water, and/or used off the water.
  • Unauthorised modifications, alterations or repairs, improper storage or transportation and poor maintenance and care.

The abovementioned Limited Warranty is in lieu of all other warranties of quality and performance, whether written, verbal or implied and all other warranties including implied warranties of merchantability, or fitness for a particular purpose, are hereby disclaimed. ALECTO kiteFoiling Australia will not (in any event) be liable for special, indirect, incidental, consequential, statutory or exemplary damages, whether in contract, tort or negligence, strict liability or otherwise including, without limitations, loss to property (other than this product), loss of use of said product or other property or economic losses. ALECTO kiteFoiling Australia shall not be liable for contribution or indemnification whatever the cause. ALECTO kiteFoiling Australia will not be liable for any physical injury caused by the use of this product.